These Terms and Conditions are the terms on which K-Tech Suspension Limited located at Unit 1&2 Rawdon Business Park, Moira, Derbyshire, DE12 6EJ, UNITED KINGDOM provide merchandise ("Goods") to you ("You"/"Your") as a consumer via our web sites, including, without limitation:
ktechsuspension.com; and any additional shopping sites that we may create from time to time to purchase product and also as a resource for information and entertainment (collectively the "Web Sites").
You may keep a copy of these Terms and Conditions for future reference. Print or download and save them. We will file a copy of any Orders made by You.
Please read these Terms and Conditions carefully before ordering. You should understand that by ordering Our Goods, You agree to be bound by these Terms and Conditions.
1. INFORMATION ABOUT US
1.1 We are K-Tech Suspension Limited, a company registered in the Untied Kingdom under registration number 4209116. Our registered address is:
K-Tech Suspension Ltd
Units 1&2 Rawdon Business Park
1.2 If you have any questions, complaints or comments about the WebSites then You may contact us as follows:
01283 559000 (Lines are open standard business hours Monday through Friday)
Unit 1&2 Rawdon Business Park
1.3 Our VAT numbers is 720385160
2. OUR CONTRACT
2.1 Your order ("Order") constitutes an offer to us to buy the Goods you select via your Order on the Web Sites. All Orders are subject to availability and acceptance by us. We will send You an email acknowledging receipt of Your Order. Please note that this does not constitute acceptance by us. The contract for purchase of the Goods is agreed and accepted by us only when We send You an email dispatch confirmation.
3. REGISTRATION, PASSWORDS AND SECURITY
3.1 You have the option to open an account via the Web Sites to place Orders. On registration of an on-line account, You will select a Password and User Name that You can use to access Your on-line account.
3.2 You are responsible for maintaining the confidentiality of Your Password and User Name and are responsible for all activities that occur under them. We do not have the means to check the identity of people using the Web Site and will not be liable where Your Password or User Name is used by someone else (unless such use is due to our negligence).
3.3 You agree to notify us immediately of any unauthorised use of Your Password or User Name of which You become aware.
4. YOUR STATUS
If you are under 18 years old you are not authorized to make a transaction or register an account with Us on the Web Sites. By placing an Order through the Web Sites, You confirm that You are legally capable of entering into binding contracts and You are at least 18 years old. If you are not legally capable of entering into contracts, We are legally entitled to cancel the order with You and will not be obliged to supply the Goods.
5. PRICES AND DELIVERY
5.1 The price of the Goods is as stated on the Web Sites from time to time and as confirmed to You as part of the Order process when We confirm Our acceptance of Your Order to You (except in the case of obvious error). Prices shown are inclusive of UK Value Added Tax.
5.2 Prices are checked regularly. However, if we find the price has changed or that there has been a pricing error when We receive Your Order We will contact You and ask if You wish to proceed at the correct price. If you confirm that You do wish to proceed, then your confirmation constitutes a new Order to us and please remember that We will not be under an obligation to supply the Goods until We have sent You an email dispatch confirmation.
5.3 Goods will be dispatched by Royal Mail or other Courier.
5.4 Prices shown on the Web Sites do not include delivery. Our delivery charges will be confirmed to you during the Order process:
5.5 We shall endeavor to dispatch the Goods to You as soon as possible after You place Your Order, normally within 2 working days if the Goods are in stock, and in any event within 30 days beginning on the day after You place Your Order. If We are unable to dispatch the Goods within that time We will email as soon as possible to let You know and give You an estimated delivery date and You will have the right to cancel Your Order and receive a full refund as set out in that email.
5.6 As soon as the Goods are delivered to You, You are responsible for them. If a parcel is damaged, please notify us via email firstname.lastname@example.org or by telephone 01283 559000 by 5pm the next working day.
5.7 Payment for all Goods must be by credit / debit card. We accept payment with Visa, MasterCard, American Express, Maestro, Maestro International, Visa and PayPal.
5.8 At the point when we send You an email order confirmation, We will process the payment details You have given to us to take payment for Your order. If you have placed an order using PayPal, You will be charged as soon as the order is confirmed. We will process payment for all the Goods including any back ordered Goods. Any back ordered Goods will be shipped when they are in stock. You may cancel your order of back ordered Goods before the point of shipment by contacting Customer Services by email or telephone.
For Your security, when using a credit/debit card, the billing name, address and phone number must match that of the credit/debit card used for payment. We reserve the right to cancel any order that does not match these criteria.
6. RETURNS AND CANCELLATION
6.1 K-tech Suspension Ltd want you to be happy with your purchase from us, so if for any reason your unhappy, we’ll do our best to put things right.
6.2 We conform to the distance selling regulations and offer a flexible returns policy and we’re are happy to accept items back for a refund or exchange if they don't fit, you've ordered the wrong things, the items are damaged or faulty upon receipt or you simply don't like what you've ordered.
6.3 We politely ask that:
You notify us that there’s a problem within 14 days of receipt.
Goods are returned within 30 days of receipt.
Goods must be in original undamaged packaging.
Goods must not be fitted or used.
6.4 Please notify us of a return by email at:
email@example.com with ‘Return’ and your order number in the subject line.
Please send all returns to the following address:
K-Tech Suspension - Returns
Unit 1&2 Rawdon Business Park
6.5 We highly recommend you send your return by a registered service in case it’s lost or damaged in transit and make sure you keep your postage receipt. K-Tech Suspension Ltd cannot be responsible for loss or damage of goods in transit back to us.
6.6 We only refund return postage in cases where the product is damaged or faulty upon receipt.
6.7 When we receive the return we’ll either credit you in full for the amount you originally paid, or send you a replacement at our expense.
6.8 All goods purchased from K-Tech Suspension Ltd are coved by a full manufacturers warranty. The duration of this warranty is at least 1 year but some manufacturers offer extended warranty. Generally speaking, warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that the product you have purchased from K-Tech Suspension Ltd has developed a fault then please contact us before returning goods so that we may help resolve the problem in the suitable manner.
6.9 All refunds will be made within 30 days of notice of cancellation.
7. LIMITATIONS ON OUR LIABILITY TO YOU
7.1 Nothing in these Terms and Conditions of Trade shall:
7.1.1 exclude or limit Our liability:
(a) for fraud, fraudulent misrepresentation or our Gross negligence or the gross negligence of Our employees or agents;
(b) for death or personal injury resulting from Our negligence or the negligence of Our employees or agents;
(i) section 2(3) of the Consumer Protection Act 1987;
(ii) Articles 1641, 1386-1 and 2114-4 and seq. of the French Consumer Code; and
(iii) the German Product Liability Act.
(d) for any matter for which it would be illegal for us to exclude, or attempt, our liability.
7.1.2 restrict Your statutory rights.
7.2 Subject to paragraph 7.1 above, and unless prohibited by Your local statutory law, these Terms and Conditions of Trade shall not:
7.2.1 make Us responsible for any damage or loss caused to You where such damage or loss is not reasonably foreseeable to You and Us when You agree to these Terms and Conditions of Trade, including where the damage or loss results from Our breach of these Terms and Conditions of Trade; or
7.2.2 make Us responsible for any damage or loss caused to You where You are not entering into these Terms and Conditions of Trade as a consumer (as defined under Your local statutory law).
7.3 our aggregate liability to You for any loss or damage arising in connection with these Terms and Conditions of Trade shall be limited in respect of each claim to the purchase price of Your Order or Orders.
7.4 We are not responsible for any delay or failure to comply with Our obligations under these Terms and Conditions of Trade if the delay or failure arises out of any event which is beyond Our control. Such events shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks or industrial action affecting Us or Our suppliers.
8. DATA PROCESSING AND PRIVACY
9. ELECTRONIC COMMUNICATIONS
By using these Web Sites, You accept that communication with us will mainly be electronic. We will contact you by email or provide You with information by posting notices on these WebSites. For contractual purposes, You consent to receive communications from Us electronically (to the most recent email address you have provided to us) and You agree that all agreements, notices, disclosures and other communications that We provide to You electronically satisfy any legal requirement that such communications be in writing.
10.1 We reserve the right to change or update these Terms and Conditions of Trade from time to time. Revised Terms and Conditions of Trade will be published on these WebSites and, where practical, We will endeavour to alert users to key changes via the homepage. In any case such changes and updates will not affect transactions in process resulting from an order placed before publishing such changes and updates.
10.2 If any of these Terms and Conditions of Trade are determined to be illegal, invalid or otherwise unenforceable by reason of law then, to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining Terms and Conditions of Trade shall survive, remain in full force and effect and continue to be binding and enforceable.
10.3 If You breach these Terms and Conditions of Trade and We take no action, We will still be entitled to use Our rights and remedies in any other situation where You breach these Terms and Conditions of Trade.
10.4 Please note that you are entering into an agreement with a UK company. These Terms and Conditions of Trade and any contracts based on them, are governed by and shall be construed in accordance with the laws of the UK and any disputes arising out of them shall be subject to the non-exclusive jurisdiction of the British courts. Notwithstanding the foregoing, nothing in these Terms and Conditions of Trade shall limit or exclude, or purports to limit or exclude, any statutory rights granted to you under local law (in particular consumer protection laws) which remain unaffected and in full force and effect.
11. AND RELAX!
Terms and conditions are long and boring. We’ll always do our best to rectify anything you’re not happy with. If in doubt about anything please contact us on firstname.lastname@example.org or 01283 559000